Will the iPhone 17 Pro fade after just one month? Apple Support: You can have it tested at the store.

Recently, some consumers have reported that the “Starry Orange” color models of the iPhone 17 Pro or Pro Max they purchased—under normal use with a protective case, without exposure to strong sunlight, and without improper cleaning—after about a month, the orange on the device’s aluminum alloy edge frame and the camera area gradually fades to pink.

据界面新闻，On March 5, a reporter called Apple’s official customer service hotline as a consumer. The relevant technical service personnel said that, based on their call-receiving situation, there were no reports of a集中反映 iPhone 17 Pro “Starry Orange” fading issue. For the specific product purchased, if fading occurs, it needs to be taken to a store for inspection first to determine the cause and circumstances of the fading. If it is not caused by human factors, Apple will provide corresponding after-sales replacement or repair service. The company has not issued a unified after-sales handling notice for this issue at this time.

In addition, customer service at third-party platform Apple specialty stores also said that if the device shows signs of oxidation, paint chipping, and so on, it is recommended to first go to an authorized after-sales service point for quality inspection. If the inspection result from after-sales indicates it was not caused by human factors, service can be provided within the warranty period.

The reporter checked social media and found that as early as last October there were many related reports. At the time, it was reported that “the first batch of iPhone 17s that arrived have already started to fade?” And the fading iPhones were mostly concentrated in the two color options “Starry Orange” and “Deep Blue.”

According to consumer feedback, the fading issue mainly affects the middle frame and the metal platform around the camera. Many users reported noticeable discoloration after about 30 days. Comparison photos provided by multiple users show that the original vivid orange gradually turns pink.

据钱江视频，Regarding whether the fading of the iPhone 17 series is related to manufacturing process, a staff member told the reporter that, currently, they have not yet received a large number of related complaint feedback, and they also have not found any notices issued by Apple regarding this matter. The staff suggested that consumers, when using their phones, should wear a phone case normally and do not recommend wiping the device with stimulating substances such as alcohol. If the phone needs to be cleaned, consumers can go to a direct-operated store for professional cleaning.

So why can’t you wipe the phone with alcohol? An Apple staff member clearly stated: wiping the device with ordinary wet wipes will not cause discoloration, but wet wipes containing high-concentration alcohol (such as ethanol, isopropyl alcohol) or corrosive solvents (such as bleach, hydrogen peroxide) may damage the coating. It is recommended that users clean only with clean water plus a lint-free soft cloth, and avoid contact with strengthened chemical ingredients.

The iPhone 17 Pro and iPhone 17 Pro Max officially made their debut at Apple’s fall 2025 new product launch event on September 10, 2025 Beijing time. Pre-orders began on September 12, and the global launch started on September 19.

Among them, Starry Orange—introduced alongside the Pro series as the signature new color and model of this generation—has an ultra-ceramic crystal panel on the front, frosted glass on the back, the mid-frame changed to 7-series aviation aluminum alloy, and it is equipped with the A19 Pro chip. The iPhone 17 Pro 256GB version is priced at 8999 yuan, the 512GB version at 10999 yuan, and the 1TB version at 12999 yuan. The iPhone 17 Pro Max 256GB version is priced at 9999 yuan, the 512GB version at 11999 yuan, the 1TB version at 13999 yuan, and the 2TB version at 17999 yuan. Besides Starry Orange, it also offers color options such as Deep Blue and Silver, and Pro Max additionally provides a Black version.

As Apple’s annual flagship product line, this series starts at nearly ten thousand yuan. Once the quality-control issue of fading appeared, it quickly climbed to the trending search list. According to consumer reports, the fading models mostly come from early batches produced in September and October 2025.

As of the time of writing, Apple has not yet released a unified after-sales announcement regarding the fading issue. Previously, some users reported that Apple customer service rejected their warranty claims on the grounds that “the fading issue is not covered by the warranty.” At present, the handling standards at offline stores vary—some users received free device replacements or repairs after inspection, while other users have still been complaining and seeking rights.